Frequently Asked Questions

Frequently Asked Questions (in progress)

Q: What types of products do you offer?

A: We offer a variety of handcrafted, small batch products including:

  • Aloe Hand + Body Lotion
  • Beard + Stache Care Products
  • Body Balm Tube
  • Car + Upholstery Spray
  • Freshie Portable Air Freshener
  • Emulsified Sugar Scrub
  • Face Mist + Face Oil
  • Hydrating Body + Hair Mist
  • Lip Balms Tube
  • Men’s Products
  • Michigan Inspired Products
  • Nourishing Body Oil
  • Poo-Poo Rescue Toilet Spray
  • Room + Linen Spray
  • Rugged Edge Bar Soap
  • Shampoo + Conditioner Bars
  • Wax Melts
  • Whipped Body Butter

Q: Why are some products listed in fluid ounces (fl oz) and milliliters (ml) while others are in net weight (oz) ounces and (g) grams?
A: The measurement units used for our products depend on the nature of the product. For liquid or semi-liquid products like lotions, sprays, and oils, we use fluid ounces (fl oz) and milliliters (ml) to indicate volume. For solid products like whipped body butter, wax melts, and bar soap, we use legal net weight to indicate the weight of the product. This is because the volume of solid products can vary depending on factors such as density, while the weight remains constant.

Q: Why are the net weight of our Whipped Body Butter different from the jar size?
A: The net weight of our Whipped Body Butter is based on the legal weight rather than volume, while the jar sizes are measured by the volume they can hold. This means that the net weight represents the actual weight of the product inside the jar, whereas the jar size indicates the volume the jar can hold. Customers often order by jar size, but it's important to note that the weight of the product may vary based on factors like density and ingredients such in the case of the Whipped Butters.

Q: Are Honeyshuck Acres, LLC products FDA evaluated?
A: No, our products have not been FDA evaluated. They are not intended to diagnose, treat, cure, or prevent any disease. The information provided is for educational purposes only and should not replace professional medical advice. It is always advisable to consult a doctor for any health-related inquiries or concerns.

Q: What quality standards do Honeyshuck Acres, LLC products adhere to?
A: Our products are crafted with the highest quality ingredients, ensuring they are paraben, phthalate, formaldehyde, and sulfate free. Additionally, all of our products are gluten-free, vegan, and cruelty-free, reflecting our commitment to providing safe, ethical, and sustainable skincare options.

Q: Does Honeyshuck Acres, LLC accommodate special orders?
A: Absolutely! We are more than happy to accommodate special orders to meet our customers' unique needs. Whether it's a custom blend, a specific fragrance, or a personalized packaging request, we strive to make your experience with us exceptional. Please contact us directly to discuss your special order requirements.

Shipping Policy

Q: What is the production and shipping time for orders?
A: Our products are handcrafted in small batches and, in many cases, made to order. A shipping estimate will be stated on each product page but is typically between 1 and 3 business days (weekends and holidays are not included). Times may be extended during busier times such as major holidays. See current handling time status at top of each webpage.

Q: What shipping services do you offer and how long does it take to receive my order?
A: We offer multiple shipping services, each with varying transit times. You can expect to receive your order within one week of shipping (longer for international orders). Transit times may be extended during busy times such as during holiday seasons and varies by the shipping company. Please allow extra time during these seasons.

Q: Why does it take time for my order to be shipped?
A: Please note the estimated handling time when placing your order. We strive to deliver your order as soon as possible, but since our products are handmade to order, it takes time to create, package, and label each item. In addition, we ship each purchase in the order in which they were received. Your handling time will vary based upon the type and quantity of products (some have longer handling times) as well as other orders received before yours.


Refund Policy

Q: Can I get a refund for my order?
A: Due to the handmade nature of our products, all sales are final, and we are not able to accept returns for any reason except for incorrect orders or damaged items. Please see below for more details.

Q: What if I received the wrong item or my order arrived damaged?
A: In the rare event that you receive an incorrect order or a damaged item, please contact us at with your full name and order number. Please retain all shipping materials in case of a postal inspection for insurance purposes. We will submit an insurance claim and dispatch a replacement order to you or initiate a refund. You may choose a refund to your original payment method or store credit. Refunds typically take up to 5 business days.

Q: What is the timeline for reporting lost or damaged orders?
A: For lost orders, please allow up to the timeline shown below before contacting us. For damaged orders, please contact us as soon as possible with a description of the damage (with photos, if possible).

USPS Priority Mail Express: 7 Days from Mailing Date
USPS Priority Mail: 15 Days from Mailing Date
USPS First-Class Mail: 15 Days from Mailing Date
International Packages: 15 Days from Mailing Date
UPS: 3 Days from Final Expected Delivery Date

Q: Can I get a refund or replacement for an order marked as delivered but I didn't receive it?
A: Unfortunately, we are not able to refund or replace orders that are marked as delivered. It is the responsibility of the buyer to ensure there is a safe location for their order to be delivered. We would be glad to add signature required to any packages in order to ensure a safe delivery.

Q: What should I do if I can't find my package that was marked as delivered?
A: If you are unable to locate your package, we suggest you look around your property, check with neighbors, and any building personnel. The tracking typically shows the location of where the order was delivered (i.e., Garage, Front Door, Front Desk, etc.). If you are still unable to locate it, your mail carrier, local post office, and postmaster are the best next steps. They have the knowledge and tools to locate the package.

Q: Can I change my delivery address after placing an order?
A: As long as the order has not shipped, we would be glad to update your shipping address.

Q: What if I have other questions about my order?
A: If you have any other questions or concerns about your order, please feel free to contact us at We are here to help!